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Shipping & Returns

Shipping & Returns

ISONTA INTERNATIONAL CO., LIMITED-Promotional Product Website www.customgiveaway.com

ISONTA offers multiple ways to navigate the website to help locate the desired custom promotional products. You may choose from the product and category links, keyword/item number search or pull down menus to access the areas of interest. The site is best viewed with your display set to 1024 x 768 utilizing Microsoft Internet Explorer version 7 or above, Google Chrome or Mozilla Firefox.

Our goal in designing the site was to allow you to find the information you require in the least amount of clicks. We know your time is valuable and want to make the browsing and buying experience an enjoyable one for you. We welcome your feedback on any aspect of the site by calling 86 0755 3317 2828 or by e-mailing us at sales@isonta.com.

Account Setup

To establish an account, please click on My Account. Existing users may log in and new users may create an online account. You will be asked for information such as your e-mail and password. Once an account is established, you may easy order and access your account.

ISONTA accepts Visa, MasterCard, Discover and American Express for payment via Paypal, Western Union, TT. Purchase orders are also accepted for companies with an established credit limit at ISONTA or an approved credit application. To apply for an open account, simply register and complete our online credit application.

Promotional Product Pricing Philosophy

All prices displayed isonta.com are EXW factory. We will have the goods delivered if you choose our courier as your shipping method with shipping fees adding only, no handling fee.or deliver the goods under your own account of FedEx, UPS, DHL, TNT etc.

We understand that you want the best advertising product value for your money. That is one of the reasons why we publish our best and most competitive promotional merchandise prices in our catalog/web site. What our customers find when considering their history with ISONTA is responsive service, accurate orders, on time delivery, quality products and competitive pricing. We guarantee that ISONTA is able to provide a better price for equal quality products than its competitors, while continuously providing excellent customer service. From time to time, we may run promotional offers. Please note that offers may not be combined and do not apply to on sale merchandise; however, we will make sure you receive the lowest offered price based on the promotions you received. ISONTA reserves the right to discontinue or change specifications and prices on promotional merchandise and services offered without prior notice and without incurring any obligation to the customer. Products displayed on this site are available while supplies last. ISONTA has the right to refuse service, terminate accounts or remove/edit content.

ISONTA shall not be liable for any act beyond its reasonable control, including, but not limited to, acts or negligence of third parties, equipment failure, unavailability of supplies, strikes, lock-outs, war, fire, flood, or any other Act of God, any law, regulation, or other act or order of any court or governmental agency, or delays, unavailability, errors, or other failures of the Internet or other data networks.

Ordering Information

 

Promotional Product Ordering Options

Our customers have the choice of ordering

    Online
    By Phone - 86-0755-3317 2828
    By Email - sales@isonta.com

Promotional Product Order Procedure

Place an order online and arranged the payment by Payal, TT or Western Union. You may also send us your enquiry if any products of your interest with logo design. Quotation will be offered within 24 hours.
We will notify you immediately upon receipt of your order with a confirmation with specifics to your PO within 24 hours.
Artwork layout will be arranged for approval once receipt of your official order after order/quotation is confirmed.
Sampling will be made according to approved artwork.
Mass production will be processed once samples are approved by sample photo or physical samples.
Delivery will be arranged once payment is arranged with customer's choice as our own courier or under customer's UPS, FedEX, DHL, TNT account etc.

Artwork Filling

Orders received with art attached will be processed more quickly, if art needs to be submitted at a later time; please email art to sales@isonta.com with PO number, please add PO Number to subject line. Standard published pricing applies if pricing is not stated on PO. Any changes to the PO must be made in writing and must be approved by the factory prior to the changes becoming effective. All changes and updates must be confirmed by factory; changes may cause delay in production and may affect required dates.

Artwork needs to be digital artwork submitted in MAC or PC formatted EPS files created in Adobe Illustrator (version 11/CS or lower), or Adobe Photoshop (version 11/CS) or lower.  Camera-ready art is also accepted and should be printed with black ink on white photographic paper at 200% of the final imprint size.  If camera-ready is multi-colored, colors must be clearly stated and separated with registration marks.  JPEG and TIFF files are also accepted and must be at least 300 dpi. JPEG and TIFF files cannot be manipulated or changed and the art department cannot reverse or convert colors.  Scanned images must be scanned at 600 dpi at 200% of the hard copy. High Caliber Line (HCL) will provide straight typeset with readily available fonts upon request at no charge. For the best image output, VECTOR ART IS ALWAYS PREFERRED. Any artwork specifying a PMS color must be sent as vector art, no exceptions. All text must be outlined or converted to curves and any placed images must be linked when saved. Paper proof provided at no charge.

ISONTA inspects all art submitted to ensure that it will reproduce well on the promo items selected. In the event that the art is not usable for a quality imprint on our logo products, we will contact you with options. If necessary, we are able to assist you in creating quality artwork. We utilize the most widely used and recommended graphic and layout programs with our powerful graphic systems. In most cases, art prep work is done at no charge. Production time will begin after approval of the art. Please contact us first if rush service is required.

Artwork Email to:

Send artwork to: sales@isonta.com

Please include the following information:

    PO Number in Subject Line

    Contact information

    Item # to be imprinted

Artwork Approvals:

ISONTA is committed to meeting our customers’ required delivery dates and production will not start until proof approval is received if a proof is provided.  Rush charges and/or delays may incur if proof approval is not returned as quickly as possible. Requests for paper proofs or e-proof must be in writing on the PO or the factory will produce the order per artwork sent using standard guidelines.  Paper proofs/e-Proofs must be approved within 24 hours of their receipt in order to hold a production schedule time and inventory.  All orders requiring typesetting require a paper proof.

Artwork Disclaimer: Artwork with tight registration, halftones, screen tints and/or bleeds must be reviewed by our Art Department for approval.  Avoid very fine lines, both in type and illustrations.  For Full Caliber Color imprints, please visit our website for additional details.

Repeat Orders:

We can guarantee that your artwork will remain on file for at least one year for reorders of the same printed logo product. If you would like to check the availability of your artwork after the one year period or for a different product, please contact our Customer Care Center for additional information. No repeat setup charges for orders in one year. If artwork is older than 12 months, we will require new art and charges may apply.

Artwork Guidelines For Printed Promotional Products

In most cases, art prep work is done at no charge. Production time will begin after layout approval of the art. Please contact us first if rush service is required.
Click here for a printable version of the artwork guidelines.
Click here for an online version of the artwork guidelines.
View ISONTA Sample Fonts.
Click here to view an online version of the PMS color chart (color representations only).

Return & Cancellation Policy

Order Returns:

Returns on unimprinted merchandise can be accepted if the request is made within 30 days from receipt of purchase. Returned items will be inspected for quality issues before credit is given. A 20% or $25.00 restocking fee may apply (which ever is greater). Returns on custom-imprinted products cannot be returned for credit without prior approval. Please contact your account representative concerning quality issues on your order. Unauthorized returns will not be accepted. Please contact us for a return authorization number.

ISONTA is dedicated to providing you with the highest quality promo products and customer service. If you are dissatisfied for any reason, call us immediately. Our staff of service professionals will do whatever it takes to guarantee your satisfaction. A restocking fee may apply. Unauthorized returns will not be accepted, please contact us for a return authorization number. Please understand that all printed products are customized based on your specifications and once manufactured are not subject to cancellation or reduction.

Order Cancellations:

Orders cancelled during production will be charged for completed work at the time of cancellation. Cancellation must be made in writing via fax/email and confirmed by factory. Cancellation fee of $50 (V) and/or Restocking fee may apply.

Product/Color Appearance

We have made every effort to display products and colors that appear on the site as accurately as possible. However, the product delivered may deviate slightly from the image viewed on the website due to, but not limited to, the following factors: system capabilities of your computer to display images and colors or manufacturing processes.Custom Imprint Set-Up/Screen/Die Charges

The Set-Up Charge applies to many orders for custom imprinted items and is charged for the labor necessary to calibrate the equipment or machinery to your specific requirements, such as color and size of the imprint.
The Screen Charge applies to the process of creating a silk screen or plate in order to apply your personalized imprint and colors onto the product. This is a one time only charge, unless the imprint changes.
The Ribbon Die Charge applies to ribbon titles not in our stock inventory that will be created to your specifications. We retain the badge ribbon die for four years after each use.

Heat Transfer, Dye Sublimation & Digital Printing

Heat transfers and digital printing allow full color imprints, halftones, gradients and multi colored logos to be offered for one low price. PMS colors can be matched at no additional cost; however, artwork requiring PMS colors MUST be in vector format, no exceptions. Unless otherwise specified, the background will be white.  On bitmap images, a hard color copy must be provided if you require us to match to your intended colors.  The shape of a heat transfer should be kept within the confines of a rectangle, circle, oval or square. However, we may accommodate an outline to suit your logo.  If in doubt, call one of our factory representatives. An epoxy dome can be added to most digital inserts for an additional cost. Digital printing cannot print metallic colors, please choose any PMS yellow or grey.

PMS Numbers - Pantone Matching System®

The Pantone® company has evolved into being the standard for color communication in the printing industry. When a system such as The Pantone Matching System® is used, the imprint artist indicates the specific PMS number on the artwork so the printer uses the proper color of ink. Our printing facilities have the common Pantone Matching System® colors pre-mixed and ready to use. The Pantone Matching System® has numbers assigned to identify specific color swatches which appear in the color matching guide book. Click here to view an online version of this color chart (color representations only).

Choose from our standard colors shown below or specify a PMS color with dying cost charged.  When ordering, please state the specific PMS color required or one of our standard colors will be used.

A Word About Color Swatches

Please note that the color swatches shown on our site are general representations only. To see actual color, you are encouraged to request a sample prior to ordering.

Promotional Product Production Lead Times

Production time refers to the time it will take us to custom produce the items for you. Weekends and legal holidays are not included in the calculation of the production time. Please note, that the production time starts when we receive your signed proof of the artwork. Days of production listed on the site are for 1 color and 1 location. We will contact you for multi-color/location orders. Time required for shipping is not included in the production time. Lead times combine both production and delivery time.

    Lanyards  
        Colorful Lanyards            less than qty 10000 2-3 weeks
        Dye Sublimation Lanyards     less than qty 10000 2-3 weeks
        Eco-Friendly Lanyards  less than qty 10000 2-3 weeks
        Mulit-Use Lanyards  less than qty 10000 2-3 weeks
        Neck Chain Lanyards  less than qty 10000 2-3 weeks
        Reflective Lanyards    less than qty 10000 2-3 weeks
        Rhinestone Lanyards    less than qty 10000 2-3 weeks
        Round Lanyards           less than qty 10000 2-3 weeks
        Screen Printed Lanyards   less than qty 10000 2-3 weeks
        Specialty Lanyards          less than qty 10000 2-3 weeks
        Woven Lanyards              less than qty 10000 2-3 weeks
        Zipper Lanyards             less than qty 10000 2-3 weeks
    Badge Reels & Holders less than qty 10000 2-3 weeks
    Carabiners less than qty 10000 2-3 weeks
    Lapel Pins less than qty 10000 2-3 weeks
    Wristbands & Awareness Bracelets less than qty 10000 2-3 weeks
        Plastic Wristbands & Bracelets less than qty 10000 2-3 weeks
        PVC Wristbands & Bracelets less than qty 10000 2-3 weeks
        Silicone Wristbands less than qty 10000 2-3 weeks
        Webbing & Knitted Bracelets less than qty 10000 2-3 weeks
    Acrylic Awards less than qty 10000 2-3 weeks
    Clock Awards less than qty 10000 2-3 weeks
    Crystal & Glass Awards less than qty 10000 2-3 weeks
        Drink Coasters less than qty 10000 2-3 weeks
    Golf Trophies & Awards less than qty 10000 2-3 weeks
    Paperweights less than qty 10000 2-3 weeks
    Plaques less than qty 10000 2-3 weeks
        Glassware less than qty 10000 2-3 weeks
        Travel Mugs less than qty 10000 2-3 weeks
   
    Keychains & Keyrings less than qty 10000 2-3 weeks
        Felt Keychains & Keyrings less than qty 10000 2-3 weeks
            Polyester Felt Keychains less than qty 10000 2-3 weeks
            Wool Felt Keychains less than qty 10000 2-3 weeks
        Strap Keychains & Short Lanyards less than qty 10000 2-3 weeks
        Metal Key Holders less than qty 10000 2-3 weeks
        PVC Keychain less than qty 10000 2-3 weeks
        Floating Keychain less than qty 10000 2-3 weeks
        Plastic Keychains less than qty 10000 2-3 weeks
        Flashlight Keyrings & LED Keycha less than qty 10000 2-3 weeks
        Leather Keychain less than qty 10000 2-3 weeks
        Neoprene Keychain less than qty 10000 2-3 weeks
        Novelty Keychains less than qty 10000 2-3 weeks
    Car Sun Shades less than qty 10000 3-4 weeks
    Bumper Stickers less than qty 10000 3-4 weeks
    Compasses less than qty 10000 3-4 weeks
    Air Fresheners less than qty 10000 3-4 weeks
    Automotive Gifts & Roadside Auto less than qty 10000 3-4 weeks
    Car & SUV Trunk Organizers less than qty 10000 3-4 weeks
    Car Wash Equipment less than qty 10000 3-4 weeks
    Flashlights less than qty 10000 3-4 weeks
    Licee Frames & Bumper Stickersns less than qty 10000 3-4 weeks
    Magnifying Glasses less than qty 10000 3-4 weeks
    Matches & Lighters less than qty 10000 3-4 weeks
    Multi-Tools less than qty 10000 3-4 weeks
    Pocket Knives less than qty 10000 3-4 weeks
    Tape Measures less than qty 10000 3-4 weeks
    Tire Gauges & Utility Items less than qty 10000 3-4 weeks
    Tool Kits & Tool Gift Sets less than qty 10000 3-4 weeks
    Tools & Power Tools less than qty 10000 3-4 weeks
   
    Polyester Bags less than qty 10000 4-5 weeks
    Laptop & Computer Bag less than qty 10000 4-5 weeks
    Drawstring Bags less than qty 10000 4-5 weeks
    Wine Bags & Bottle Bags less than qty 10000 4-5 weeks
    Cosmetic Bags less than qty 10000 4-5 weeks
    Wallets & Purses less than qty 10000 4-5 weeks
    Backpacks & Sling Bags less than qty 10000 4-5 weeks
    Bank Bags less than qty 10000 4-5 weeks
    Briefcases & Attaches less than qty 10000 4-5 weeks
    Duffel Bags & Gym Bags less than qty 10000 4-5 weeks
    Luaggage & Travel Bags less than qty 10000 4-5 weeks
    Lunch & Cooler Bags less than qty 10000 4-5 weeks
    Messenger Bags less than qty 10000 4-5 weeks
    Plastic Bags less than qty 10000 4-5 weeks
        Electronic Gift Sets less than qty 10000 4-5 weeks
    Shopping Bags less than qty 10000 4-5 weeks
    Sport Bags & Shoe Bags less than qty 10000 4-5 weeks
    Tote Bags less than qty 10000 4-5 weeks
   
    Coasters & Placemats less than qty 10000 3-4 weeks
    Drinkware less than qty 10000 3-4 weeks
        Koozies & Insulated Can Holders less than qty 10000 3-4 weeks
        Bottles & Sippy Cups less than qty 10000 3-4 weeks
        Coffee Mugs less than qty 10000 3-4 weeks
        Cups with Straws less than qty 10000 3-4 weeks
        Drinkware Gift Sets less than qty 10000 3-4 weeks
        Light Up & Novelty Drinkware less than qty 10000 3-4 weeks
        Mason Jar Style Mugs & Glasses less than qty 10000 3-4 weeks
        Napkins & Disposables less than qty 10000 3-4 weeks
        Shaker Bottles & Infuser Water B less than qty 10000 3-4 weeks
        Stadium Cups less than qty 10000 3-4 weeks
        Tumblers less than qty 10000 3-4 weeks
        Vacuum Bottles & Carafes less than qty 10000 3-4 weeks
        Water Bottles & Sports Bottles less than qty 10000 3-4 weeks
        Wine & Bar Supplies less than qty 10000 3-4 weeks
    Bag Clips less than qty 10000 3-4 weeks
    BBQ & Grilling Items less than qty 10000 3-4 weeks
    Candles, Aromatherapy & Incense less than qty 10000 3-4 weeks
    Cards, Ornaments, & Gift Packagi less than qty 10000 3-4 weeks
    Kitchen Products less than qty 10000 3-4 weeks
    Nightlights, Lamps & Book Lights less than qty 10000 3-4 weeks
    Organizers & Storage Items less than qty 10000 3-4 weeks
    Pet Products & Pet-theme Items less than qty 10000 3-4 weeks
    Photo Albums less than qty 10000 3-4 weeks
    Piggy Banks less than qty 10000 3-4 weeks
    Ribbons, Patches & Emblems less than qty 10000 3-4 weeks
    Zipper Pulls less than qty 10000 3-4 weeks
   
    Document Bags & Convenience Bags less than qty 10000 3-4 weeks
    Badge Holder & Accessories less than qty 10000 3-4 weeks
    Eyeglasses Cases & Bags less than qty 10000 3-4 weeks
    Pencil Sharpeners less than qty 10000 3-4 weeks
    Writing Instruments less than qty 10000 3-4 weeks
        Highlighters & Markers less than qty 10000 3-4 weeks
        Pencils & Mechanical Pencils less than qty 10000 3-4 weeks
        Executive Pens less than qty 10000 3-4 weeks
        Gel Pens less than qty 10000 3-4 weeks
        Novelty, Light Up & Bubble Pens less than qty 10000 3-4 weeks
        Pen Gift Sets less than qty 10000 3-4 weeks
        Promotional Pens less than qty 10000 3-4 weeks
        Stylus & Multi-Function Pens less than qty 10000 3-4 weeks
    Folders, Notebooks & Portfolios less than qty 10000 3-4 weeks
    Pencil Cases & Bags less than qty 10000 3-4 weeks
    Mousepads & Wrist Rests less than qty 10000 3-4 weeks
    Letter Openers less than qty 10000 3-4 weeks
    Business Card Holders less than qty 10000 3-4 weeks
    Desk Organizers & Caddies less than qty 10000 3-4 weeks
    Planners less than qty 10000 3-4 weeks
    Stick-On / Magnetic Calendars less than qty 10000 3-4 weeks
    Sticky Notes & Dispensers less than qty 10000 3-4 weeks
    Wall Calendars less than qty 10000 3-4 weeks
    Backpack Cover less than qty 10000 3-4 weeks
    Bicycle Saddle Covers less than qty 10000 3-4 weeks
    Towels less than qty 10000 3-4 weeks
    Folding Chairs & Stadium Cushion less than qty 10000 3-4 weeks
    Team Spirit & School Spirit less than qty 10000 3-4 weeks
    Blankets & BBQ & Picnic Supplies less than qty 10000 3-4 weeks
    Umbrellas less than qty 10000 3-4 weeks
    Beach Balls & Beach Accessories less than qty 10000 3-4 weeks
    Golf-themed Items less than qty 10000 3-4 weeks
   
    Cell Phone Accessories less than qty 10000 2-3 weeks
    Tablet/iPad Cases & Stands less than qty 10000 2-3 weeks
    Screen Cleaners less than qty 10000 2-3 weeks
    Cleaning Cloth less than qty 10000 2-3 weeks
    Mouse Pad less than qty 10000 2-3 weeks
    Chargers & Adapters Bags less than qty 10000 2-3 weeks
  less than qty 10000 2-3 weeks
    Stress Balls & Relivers less than qty 10000 3-4 weeks
    Art Supplies & Coloring Books less than qty 10000 3-4 weeks
    Balloons & Inflatables less than qty 10000 3-4 weeks
    Desktop & Executive Toys less than qty 10000 3-4 weeks
    Games & Puzzles less than qty 10000 3-4 weeks
    Glow Balls & Bouncing Balls less than qty 10000 3-4 weeks
    Noise Makers, Maracas & Whistles less than qty 10000 3-4 weeks
    Playing Cards & Poker Sets less than qty 10000 3-4 weeks
    Sports Equipment & Balls less than qty 10000 3-4 weeks
    Springs less than qty 10000 3-4 weeks
    Stuffed Animals & Bean Bag Anima less than qty 10000 3-4 weeks
    Travel Games less than qty 10000 3-4 weeks
    Yo-Yos less than qty 10000 3-4 weeks
   
    Luggage Belt & Luggage Strap less than qty 10000 2-3 weeks
    Luggage Tags less than qty 10000 2-3 weeks
    Travels & Personal Cares less than qty 10000 2-3 weeks
    Luggage & Garment Bags less than qty 10000 2-3 weeks
  less than qty 10000 2-3 weeks
    Christmas Decoration less than qty 10000 2-3 weeks
    East Decorations & Ornaments less than qty 10000 2-3 weeks
    Party & Celebtation Items less than qty 10000 2-3 weeks

International Shipping

We are working with our courier for international shipping which we can ship worldwide.


1. For the goods paid for our own courier, we ship the goods via Fed Ex, UPS, DHL, TNT or airshipping depending on weight, date needed and delivery location by courier.We ship all goods via courier thus you must be available to take delivery. If the courier is unable to deliver you will be charged additional freight charges for it to be returned to us and re-sent. We can use Post but we will not take responsibility for any lost goods.

2. If you request to ship the goods under your own account, please provide us with your UPS, DHL, TNT or FedEx International shipping account number to ensure that all applicable duties and freight are paid.

ISONTA is not responsible for shipping delays or loss of goods caused by the carrier, customs departments, or any other outside influence. All merchandise becomes the property of the purchaser at the time of payment. All shipments are delivered by Hong Kong UPS/DHL/FedEx with 5-12 days for transporation..  Delivery address and delivery date must be included in the PO.  Changes to shipping instructions must be in writing, approved by the factory and submitted at least 72 hours prior to the ship date. Factory will not be responsible for delays or additional charges created by any unapproved changes. Factory may ship orders up to 3 days prior to customer’s ship date without notifying the customer.  Orders are not insured unless requested on the PO or in writing.  All orders become the customer’s property upon factory’s delivery to the carrier or carrier pickups as all shipments are EXW factory.  Customers should file claims with the specific carrier for any delayed, lost or damaged shipments. The factory will be happy to assist with this process, but the customer must initiate the process within 14 days of shipment. The factory is not responsible for delays caused by a carrier or government agency. No refunds, credits or returns will be given to a customer due to carrier or government agency delays.

Miscellaneous Shipping Information

If a delivery address is not included on the PO, the factory will hold the shipment of the order for up to three days before shipping via ground carrier directly to the customer’s address on file. The customer is responsible for any additional freight charges caused by address changes, residential service, re-routed packages, returned packages and/or other adjustments made by the carriers.  These additional freight charges will be invoiced to the customer in a supplemental invoice 15 to 60 days after the shipment.

Special Packaging and Fulfillment

The factory has a full service fulfillment facility that can accommodate any packaging needs. Call for a quote on any special packaging and fulfillment services required.

Promotional Product Sample Guidelines

Our sample policy means you can "try it before you buy it." By sampling our products, such as promotional pens, advertising gifts and convention bags, you eliminate any concerns about quality, color and size. We provide random, imprinted samples based or unprinted available samples.Sample is most for free, customer is responsible for all sample shipping charges or the customer provide a Federal Express, DHL or UPS account number.
 
About 98% of our products are available to ship to you without charge to worldwide, only sample freight cost for samples delivered to your country or please provide us with your UPS or FedEx International Shipping Account number for samples and ensure that all applicable duties and freight are paid. . The "other 2%" are products that, quite frankly, are too expensive for us to give away free but you can examine these items before you buy. If you provide us with a credit card we will ship the item(s) to you immediately and charge your card. Your card will be credited the amount of your sample(s) if you place an order.

As a business to business company, we provide complimentary samples to our customers and prospective customers to assist in evaluating the quality of our custom promotional products. Due to the cost of doing business and our desire to keep prices low for our customers, we reserve the right to decline questionable/non-business sample requests and to limit the number of samples to 5.

Payment Options

For your convenience ISONTA accepts VISA, MasterCard, Discover and American Express via Paypal, Western Union, TT.

For new accounts credit cards are processed when the order is placed. A receipt will be forwarded to you once the merchandise has been shipped out.

Minimum Quantity

Product purchase minimum quantities as well as discounts for larger quantities are listed in the product pricing tables throughout this web site.

Custom Quotes

Our catalog/web site includes many products specifically researched and designed to help you look your best at your next meeting or promotion. If you are interested in a product not listed in our catalog/web site please let us know and we will be happy to provide you with a custom quote for that product within 24 hours. Contact us by email sales@isonta.com.

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